FAQ
Your Questions, Answered
Frequently Asked at House of Nitka
We’re here to make your experience seamless and inspiring. Below you’ll find answers to the most common questions about our products, orders, shipping, and more. If you need further assistance, our dedicated support team is just a message away.
General
Order & Shipping Information
We offer same-day delivery in Dubai for cash payments. For other UAE regions, delivery usually takes 1–2 business days. International shipping times vary depending on location and carrier.
Yes, we ship worldwide. Shipping fees and times will be calculated at checkout based on your delivery address.
Yes. We accept returns within 14 days of delivery, provided the items are unused and in original condition. Please contact us to initiate the return process.
Once your order is shipped, you will receive an email with a tracking link. You can also log into your account to view the status of your order.
If your order is incorrect or damaged upon arrival, please reach out to our support team within 48 hours. We will resolve the issue quickly with a replacement or refund.
Accounts
Account Management
No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and save your preferences.
You can create an account by clicking the account icon at the top of the site and selecting 'Create Account'.
Click 'Forgot your password?' on the login page and follow the instructions to reset it via email.