Refunds are available for eligible items returned within the return window and in their original condition.
- Approved refunds go to your original payment method within 5–7 business days
- UAE: free return courier, arranged after approval
- International: return shipping is at your cost unless the item is faulty
- Original shipping charges are non-refundable unless the item is faulty or incorrect
Sale items, pre-orders, custom or made-to-order pieces, gift cards and accessories are excluded from standard refunds. Faulty or incorrect item? Contact us within 48 hours with photos. Full return policy